Toolkit: Medicare

Includes the basics on how to get started with home delivery. Having accurate and up-to-date information on your benefits site makes it easier to use benefits.

How/When to use


Place verbiage on your intranet or website so it's readily available to employees and members.

Helps individuals assess if home delivery is right for them by looking at factors and traits that fit a home delivery patient.

How/When to use


Share with employees and members during plan onboarding to help them decide on home delivery.

Serves as a “welcome” introducing home delivery, describing the value, and explaining how to get started.

How/When to use


Share at the beginning of the plan period. Can be used for ongoing education.

Highlights the benefits of using home delivery and helps members set up their online account. Share at the beginning of the plan period. Can be used for ongoing education.

How/When to use


The first time you use the email templates from the toolkit, you will need to follow the step-by-step instructions found in our "How to use email templates" guide to convert them from Word documents into emails.

Walks members through placing their first prescription order, starting automatic refills, and setting up payment options. Share at the beginning of the plan period. Can be used for ongoing education. Should follow after the “New Member Email.”

How/When to use


The first time you use the email templates from the toolkit, you will need to follow the step-by-step instructions found in our "How to use email templates" guide to convert them from Word documents into emails.

Overview on how to get started with home delivery.

How/When to use


Share at the beginning of the plan period. Electronic and print formats are available. Can be used for ongoing education.

Flyer that brings together a welcome, how to get started with home delivery, and frequently asked questions and answers.

How/When to use


Share at the beginning of the plan period. Electronic and print formats are available. Can be used for ongoing education.

Outlines the capabilities of the mobile app and website, plus how to get started using these digital tools.

How/When to use


Share at the beginning of the plan period so employees and members can immediately get value from their plan.

List of the most commonly asked questions and answers around using home delivery. Emphasizes the value of home delivery and addresses any concerns about using it.

How/When to use


Place on benefits intranet or website for easy access.

This video highlights the process and steps involved from when we first receive a prescription until it arrives at the patient's door

How/When to use


Place on intranet or website, or as a link in benefit communications.

Promotes the pharmacy blog. The blog provides tips to help members take control of their health and get the most from their pharmacy. Share at the beginning of the plan period. Can be used for ongoing education. Should follow after the “Getting Started Email.”

How/When to use


The first time you use the email templates from the toolkit, you will need to follow the step-by-step instructions found in our "How to use email templates" guide to convert them from Word documents into emails.

Keeps home delivery top of mind for employees and members. Reminds them to get value with the savings and convenience that home delivery offers.

How/When to use


Place on company internal social pages.

Describes the benefits of scheduling medications to be automatically sent when a prescription runs low.

How/When to use


Make this widely available in benefits information, or use when needed if questions surface.

Shares various options that Express Scripts Pharmacy has available for patients to make paying for medications easier.

How/When to use


Make this widely available in benefits information or use if member or employee raises questions on managing costs.

Steps through the mobile app capabilities, and includes a QR code at the end for easy download.

How/When to use


Include on your benefits site for a quick visual overview of using the app.

Email template that highlights the value of the mobile app, including a link to an overview video and quick ways to get the app. Send to members or employees to promote use of the app. The overview video is also available separately for use on benefit sites.

How/When to use


The first time you use the email templates from the toolkit, you will need to follow the step-by-step instructions found in our "How to use email templates" guide to convert them from Word documents into emails.