Evernorth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, ancestry, religion, marital status, gender, sexual orientation, gender identity or sex stereotypes.
Evernorth does not exclude people or treat them less favorably because of race, color, national origin, age, disability, sex, ancestry, religion, marital status, gender, sexual orientation, gender identity or sex stereotypes.
Evernorth
- Provides people with disabilities reasonable modifications and free appropriate auxiliary aids to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language assistance services to people whose primary language is not English, in a timely manner such as:
- Qualified interpreters
- Information written in other languages
If you need reasonable modifications, appropriate auxiliary aids and services or language assistance services, contact the Civil Rights Coordinator.
If you believe that Evernorth has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, ancestry, religion, marital status, gender, sexual orientation, gender identity or sex stereotypes, you can file a grievance with the Civil Rights Coordinator P.O. Box 4083, Dublin, OH 43016, (877) 819-6184 (TTY: Dial 711), affordablecareactgrievance@evernorth.com.
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200
Independence Avenue, SW Room 509F, HHH Building Washington, DC 20201
1.800.368.1019, 800.537.7697 (TDD)
Complaint forms are available at https://www.hhs.gov/civil-rights/filing-a-complaint/complaint-process/index.html
All Evernorth products and services are provided exclusively by or through operating subsidiaries of Evernorth, including Evernorth Care Solutions, Inc., and Evernorth Behavioral Health, Inc. ATTENTION: If you speak languages other than English, language assistance services, are available to you at no cost. For current customers, call 888.736.7009 (TTY: Dial 711). ATENCIÓN: Si usted habla un idioma que no sea inglés, tiene a su disposición servicios gratuitos de asistencia lingüística. Si es un cliente actual, llame al 888.736.7009 (los usuarios de TTY deben llamar al 711).
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English - ATTENTION: If you speak English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-888-736-7009 (TTY: Dial 711) or speak to your provider.
Spanish - ATENCIÓN: Si habla Español, los servicios gratuitos de asistencia en el idioma están disponibles para usted. También están disponibles, sin costo alguno, ayudas y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-888-736-7009 (TTY: Marque 711) o hable con su proveedor.
Chinese - 注意： 如果您讲中文，您可以免费获得语言援助服务。还可以免费提供适当的辅助工具和服务，以便以无障碍格式提供信息。请致电 1-888-736-7009（TTY：拨打 711）或与您的提供者交谈。
Vietnamese - XIN LƯU Ý: Nếu bạn nói tiếng Viet, các dịch vụ hỗ trợ ngôn ngữ miễn phí có sẵn cho bạn. Các phương tiện hỗ trợ và dịch vụ phù hợp để cung cấp thông tin bằng định dạng dễ tiếp cận cũng có sẵn miễn phí. Gọi 1-888-736-7009 (TTY: Gọi 711) hoặc nói chuyện với nhà cung cấp của bạn.
Korean - 주의: 영어를 사용하시는, 무료 언어 지원 서비스가 제공됩니다. 정보 제공을 위한 적절한 보조 기구와 서비스 도무료로 제공됩니다. 1-888-736-7009 (TTY: 711로 전화)로 전화하시거나 제공자와 상담하세요.
Tagalog - PAUNAWA: Kung ikaw ay nagsasalita ng Tagalog, ang libreng serbisyo ng tulong sa wika ay magagamit para sa iyo. Ang mga angkop na tulong at serbisyo upang magbigay ng impormasyon sa mga maa-access na format ay libre rin. Tumawag sa 1-888-736-7009 (TTY: I-dial ang 711) o makipag-usap sa iyong tagapagbigay.
Russian - ВНИМАНИЕ: Если вы говорите на русском, вам доступны бесплатные услуги языковой помощи. Также доступны бесплатные вспомогательные средства и услуги для предоставления информации в доступных форматах. Позвоните по номеру 1-888-736-7009 (TTY: наберите 711) или поговорите со своим поставщиком.
Arabic - إ اﻧﺗﺑﮫ :إذا ﻛﻧت ﺗﺗﺣدث اﻟﻌرﺑﯾﺔ، ﺗﺗوﻓر ﻟك ﺧدﻣﺎت اﻟﻣﺳﺎﻋدة اﻟﻠﻐوﯾﺔ اﻟﻣﺟﺎﻧﯾﺔ ﻣﺗﺎﺣﺔ ﻟك .ﺗﺗوﻓر أﯾﺿًﺎ وﺳﺎﺋل وﻣﺳﺎﻋدات ﻣﻧﺎﺳﺑﺔ ﻟﺗوﻓﯾر اﻟﻣﻌﻠوﻣﺎت ﺑﺻﯾﻎ أو ﺗﺣدث إﻟﻰ ﻣزود اﻟﺧدﻣﺔ اﻟﺧﺎص ﺑك اﺗﺻل ﻋﻠﻰ (TTY: 711) ﯾﻣﻛن اﻟوﺻول إﻟﯾﮭﺎ ﻣﺟﺎﻧًﺎ .اﺗﺻل ﻋﻠﻰ اﻟرﻗم 1-888-736-7009.
French Creole - ATANSYON: Si ou pale Kreyòl Ayisyen, sèvis asistans lang gratis yo disponib pou ou. Epitou, èd ak sèvis apwopriye pou bay enfòmasyon nan fòma aksesib yo disponib tou gratis. Rele 1-888-736-7009 (TTY: Rele 711) oswa pale ak founisè ou.
French - ATTENTION: Si vous parlez français, des services d’assistance linguistique gratuits sont disponibles pour vous. Des aides et services appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 1-888-736-7009 (TTY : Composez le 711) ou parlez à votre prestataire.
Portuguese - ATENÇÃO: Se você fala português, serviços gratuitos de assistência linguística estão disponíveis para você. Auxílios e serviços apropriados para fornecer informações em formatos acessíveis também estão disponíveis gratuitamente. Ligue para 1-888-736-7009 (TTY: Disque 711) ou fale com seu prestador.
Polish - UWAGA: Jeśli mówisz po polsku, dostępne są dla Ciebie bezpłatne usługi pomocy językowej. Bezpłatnie dostępne są również odpowiednie środki wspierające i usługi umożliwiające dostarczenie informacji w formatach dostępnych. Zadzwoń pod numer 1-888-736-7009 (TTY: Zadzwoń 711) lub porozmawiaj ze swoim dostawcą.
Japanese - 注意事項: 日本語を話す場合は、無料の言語支援サービスが利用可能です。アクセシブルな形式で情報を提供するための適切な補助機器やサービスも無料で提供されます。1-888-736-7009（TTY: 711にダイヤル）までお電話いただくか、提供者とお話しください。
Italian - ATTENZIONE: Se parli italiano, sono disponibili per te servizi gratuiti di assistenza linguistica. Sono inoltre disponibili gratuitamente ausili e servizi appropriati per fornire informazioni in formati accessibili. Chiama il 1-888-736-7009 (TTY: Componi 711) o parla con il tuo fornitore.
German - ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachhilfsdienste zur Verfügung. Auch geeignete Hilfsmittel und Dienste, um Informationen in barrierefreien Formaten bereitzustellen, sind kostenlos verfügbar. Rufen Sie 1-888-736-7009 (TTY: Wählen Sie 711) an oder sprechen Sie mit Ihrem Anbieter.
(Farsi) Persian - ﺗوﺟﮫ :اﮔر ﺑﮫ زﺑﺎن ﻓﺎرﺳﯽ ﺻﺣﺑت ﻣﯽ ﮐﻧﯾد، ﺧدﻣﺎت راﯾﮕﺎن ﮐﻣﮏ زﺑﺎﻧﯽ ﺑرای ﺷﻣﺎ در دﺳﺗرس اﺳت .ھﻣﭼﻧﯾن، وﺳﺎﯾل و ﺧدﻣﺎت ﺷﻣﺎره ﮔﯾری (TTY: 711) ﻣﻧﺎﺳب ﺑرای اراﺋﮫ اطﻼﻋﺎت ﺑﮫ ﻗﺎﻟب ھﺎی ﻗﺎﺑل دﺳﺗرﺳﯽ ﺑﮫ ﺻورت راﯾﮕﺎن ﻣوﺟود اﺳت .ﺑﺎ ﺷﻣﺎره 1-888-736-7009 ﺗﻣﺎس ﺑﮕﯾرﯾد ﯾ ﺎ ﺑﺎ اراﺋﮫدھﻧده ﺧدﻣﺎت ﺧود ﺻﺣﺑت ﮐﻧﯾد .
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