After we receive your prescription for a new order from your doctor, your medication usually arrives within 7 to 10 days. It may take longer if Express Scripts Pharmacy needs additional information from your doctor or if your medication is temporarily unavailable. We will keep you informed on your order status.
While you’re with your doctor and before they prescribe your medication, ask your doctor if they’re connected to Real-Time Prescription Benefit so they can check if your medication is covered. This could help avoid a coverage review (also known as prior authorization), which could cause a delay to get your medication. If your doctor does not use Real-Time Prescription Benefit, you can use your Express Scripts account online or through our mobile app to check for coverage.
Once a prescription is sent by your doctor, if there are delays to your order, we’ll notify you and let you know if any action is needed. You can also track the progress of your order online or through the Express Scripts® mobile app.
The first order of any prescription may take longer to process, but the following refills will be quicker. Standard shipping is free, but you can get it expedited for a fee.