Payments, costs & claims history

At Express Scripts by Evernorth®, we help you get the right medication at the right pharmacy for the lowest possible price, depending on your plan. The best way to make sure you’re getting the most out of your prescription benefit is by creating your Express Scripts online account. If you haven’t already, click the Register button at the top of the page to get started.

Once you create an online account, you can:

• Sign up for text alerts so that you never miss an opportunity to save
• Get transparent pricing on all your medications
• Take action on your personalized savings recommendations
• Transfer medications to our home delivery pharmacy
• Easily refill prescriptions and track your orders in real-time
• And so much more!

Some of these features may depend on your plan.

Check out this short video to learn more about what we’re doing as your pharmacy benefit manager (PBM) to help make sure you don’t pay more than necessary on your prescriptions.

Depending on your plan, you could use our Price a Medication or Check Coverage tools to compare prices and make sure your medication is covered. If either tool is available through your plan, you can log in and select the tool from the dropdown menu under Prescriptions in the main menu.

If your home delivery medication cost more than the estimated price, it could be because:

• An outstanding balance was added to your total
• Pricing wasn’t available when you ordered
• Drug manufacturer prices may have changed before your order was shipped
• Your plan’s coverage may have changed

If you use autopay for your home delivery orders, you can choose to set an authorization limit. This limit will be the maximum amount we can charge without contacting you to authorize a payment.

If your medication cost more at a retail pharmacy than you expected:

• Drug manufacturer or pharmacy prices may have changed
• Your plan’s coverage may have changed
• The pharmacy was out of your network

We want to make sure you get the right medication at the lowest price possible for your plan.

If you fill a prescription through home delivery by Express Scripts Pharmacy by Evernorth® you can pay by:

• Checking account
• Credit card
• Debit card
• PayPal
• Extended Payment Plan

You can also set up Autopay, which will make an automatic payment each time a prescription ships. To help you manage your budget, you can even set a maximum amount that can be charged to your account or card. If a payment is over that amount, we will check with you before processing the payment.

Yes. With our Extended Payment Plan, you can split the total cost for eligible prescriptions into equal credit or debit card payments over three months (with no service fee). Your first payment will be processed when your medication ships.

We want to help you avoid paying more than you need to for your medication. With an Express Scripts account, you’ll get access to proactive, personalized savings recommendations based on your plan.

You won’t be charged for your order until your medication is shipped. If you are enrolled in our Extended Payment Plan, only the first payment will be processed when your medication ships.

To check the status of your order, you can log in and go to My Medications under Prescriptions. After you log in, you can also check if there are any ways you could save on your medications.

To review your claims, log in and go to Claims History under Prescriptions in the main menu.

You can filter claim information by date range or by the persons covered under your plan.

Our easy-to-understand Prescription Claims History shows your total number of claims, the total amount your plan paid, and the total amount you paid out of pocket. You can also review details for individual claims.

You can download and print your claims history for your records or to share with your doctor. You can also use this information for tax preparation purposes.

It’s easy to access your claims history with an Express Scripts online account. After you log in, go to Claims History under Prescriptions in the main menu. You can download your annual prescription spending for your tax reporting needs. We may also send an email during tax filing season with important information.

You can access claims history and copay information using your Express Scripts online account. After you log in, go to Claims History under Prescriptions in the main menu. The claims history page allows you to view your out-of-pocket prescription expenses by date range (either the last 6, 12, 18 or 24 months).