If you couldn’t use your prescription ID card when paying for a prescription, you may have paid more than you need to for your medication. If your plan allows, you can submit a claim to be reimbursed for the medication. Your plan will consider your claim, based on its specific rules. For example, your plan's rules for covering the cost of the medication might be different if the pharmacy is not in your network.
You may be able to submit a Prescription Drug Reimbursement Form if you paid full price for medication at a pharmacy because:
- The pharmacy did not accept your prescription ID card by mistake.
- Your plan requires you to submit a claim form for all medication you buy at a local pharmacy.
- You had to buy medication at a pharmacy outside your network (for example, if you need to fill a new prescription while you're on a trip).
- You hadn’t yet received your prescription ID card.
- Please note that once you register for an Express Scripts account, you can access your digital ID card 24/7 and keep a copy on your mobile device.
We want to make sure you always have the plan information you need. That’s why we send a welcome communication to show you how to access to your digital prescription ID 24/7. We also recommend using your Express Scripts account or talking to your doctor to make sure a pharmacy is in your network before you try to fill a prescription there. Most plans have access to thousands of network pharmacies across the country.