Home delivery

Skip the trip to the pharmacy. You could save time and money by getting a 3-month supply of your medication delivered right to your door. Don’t wait in line once a month to get your prescriptions.

If your plan offers home delivery, getting started is easy. We just need your prescription.

For new prescriptions, you have three options:

• Ask your doctor to send a 3-month supply of your prescription electronically to Express Scripts® Pharmacy. (This is the fastest way to get your medication.)
• Log in to your Express Scripts account and click the “Request an Rx” button on the right side of the home page.
• Call the number on your prescription ID card and ask us to contact your doctor for you.

For current prescriptions:

After you register or log in to your account, you may see existing prescriptions in “My Medications” that are eligible for home delivery. We’ll also alert you if there are money-saving recommendations for your prescriptions, including switching to home delivery.

If you have refills available, simply click to add them to your cart and place your order. We’ll contact your doctor and take care of the rest. We suggest letting them know we’ll be reaching out, so they’re prepared with your information.

If it’s included in your plan, you can check if your long-term medications are available through convenient home delivery. For a medication to be eligible for delivery, you must have a prescription written for a 3-month supply. The actual quantity or days' supply you receive depends on your plan's rules.

With home delivery, you could pay less for a 3-month supply, compared to three 1-month supplies at a retail pharmacy. A 3-month supply also means you’re less likely to miss a dose, which can help you stay on track with your health.

Depending on your plan, delivery may not be available or may not be the best option for short-term or temporary medications. There are also limits on delivery for controlled substances like opioid medications.

It’s very safe. We maintain rigorous safety standards for the inventory in our pharmacies, and only dispense medications that are approved by the Food and Drug Administration (FDA).

Millions of people have their medications delivered every day. We make sure packaging is confidential, tamper evident and weather resistant. If your medication requires specific temperature control, we use special packaging and coolant packs, adjusting for the weather forecast and climate.

Standard shipping is included as part of your plan. You can also choose next-day or two-day shipping for an extra fee when available. We’ll safely ship your medication in tamper-evident and discreet packaging without the pharmacy name. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.

We ensure efficient and reliable delivery by working with all major carriers, and we’re in constant contact with these carriers, so we know immediately if there is a need to adjust for a potential weather disruption or other local and regional issues.

We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package. We carefully calculate how long your order will travel and the weather conditions to make sure that we include enough ice packs to keep your medication safe.

Medications that require temperature control are sent via expedited shipping at no extra cost to you.

We only dispense medications that are approved by the Food and Drug Administration (FDA). All medications approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements. The FDA has staff to oversee drug manufacturing in overseas regions (including China, India, Europe and Latin America) to expand oversight of imported medical products.

After we receive your prescription for a new order from your doctor, your medication usually arrives within 7 to 10 days. It may take longer if Express Scripts Pharmacy needs additional information from your doctor or if your medication is temporarily unavailable. We will keep you informed on your order status.

While you’re with your doctor and before they prescribe your medication, ask your doctor if they’re connected to Real-Time Prescription Benefit so they can check if your medication is covered. This could help avoid a coverage review (also known as prior authorization), which could cause a delay to get your medication. If your doctor does not use Real-Time Prescription Benefit, you can use your Express Scripts account online or through our mobile app to check for coverage.

Once a prescription is sent by your doctor, if there are delays to your order, we’ll notify you and let you know if any action is needed. You can also track the progress of your order online or through the Express Scripts® mobile app.

The first order of any prescription may take longer to process, but the following refills will be quicker. Standard shipping is free, but you can get it expedited for a fee.

Yes. Our pharmacists are available by phone 24/7 to answer questions about your medication.

We also have specially trained pharmacists focused on medical conditions such as:

• Diabetes
• Immunology
• Cardiovascular conditions (heart disease, high blood pressure, high cholesterol)
• Pulmonary conditions (asthma, COPD)
• Neuroscience conditions (migraine, depression, anxiety)
• Women’s health conditions (hormone therapy, contraceptives)

For the most part, yes! Express Scripts Pharmacy dispenses most brand and generic maintenance medications in a 3-month supply. However, just like other pharmacies, we are unable to stock all medications all the time.

If we don’t carry a certain medication, are running low on supply or are out-of-stock, we will let you know as soon as your order is placed. Additionally, your doctor may be able to check availability through Real Time Prescription Benefit when prescribing, and if your medication is not available at home delivery, they can send the prescription to a network retail pharmacy of your choice.

Due to market demand, Express Scripts Pharmacy is not currently accepting new patients at home delivery for these medications.

If you were recently prescribed a GLP-1 and your prescription was already sent to Express Scripts Pharmacy, the fastest way to receive your medication is to contact your doctor and ask them to send it to a network retail pharmacy of your choice. You can also ask your retail pharmacy to contact us to transfer the prescription.

If you receive a new prescription for a GLP-1, please ask your doctor to submit the prescription to a network retail pharmacy. If you’re already receiving a 3-month supply of GLP-1 medication through Express Scripts Pharmacy, you will be able to keep filling your medication through our pharmacy.

Express Scripts Pharmacy does not have a way to accept manufacturer coupons and discount cards, which are commonly available at retail pharmacies for brand medications. For generic medications, coupons and discounts aren’t typically available.

We recommend checking the price of your medication through our Price a Medication tool, if it’s available through your plan. This will allow you to compare how much a specific medication would cost at both home delivery and retail pharmacies. If a manufacturer coupon or discount card is available for your brand medication, you may be able to access the discount at a network retail pharmacy.