Dual coverage
Dual coverage means that you are covered by two different insurance plans at the same time. Your plans work together to determine how much each will pay for your coverage.
If you’re covered by more than one insurance plan, your plans may use coordination of benefits (COB) rules to determine who will cover your costs first and how to pay the secondary claim on the secondary benefit. It helps avoid overpayment or duplicate payments.
The coordination of benefits (COB) rules will determine who is responsible for processing your claim first. The first benefit plan will pay their share of the coverage amount. This is called the primary plan or payer. Then, your secondary plan may review the claim and pay their portion based on their plan design.
Ask your plan provider about their rules for coordination of benefits.
You can view any of your Express Scripts benefit plans with the same login information. After you log in, go to Benefits in the main menu. Then, go to Additional Benefits, select the radio button next to the account for the plan you want to see and click Submit.
You can view any of your plans with the same login information. After you log in, go to Benefits in the main menu. Then, go to Additional Benefits, select the radio button next to the account you want to see and click Submit.
After you’ve selected a benefit plan, you can check your prescription claims history. Go to Prescriptions in the main menu and select Claims History. You can view all prescription claims made through the selected benefit plan, including prescriptions filled through home delivery or at a retail pharmacy.
Log in to your Express Scripts account to check your prescription claims history. Go to Prescriptions in the main menu and select Claims History. You can view all prescription claims made through your Express Scripts benefit plan, including prescriptions filled through home delivery or at a retail pharmacy.
You should contact your primary plan provider for an in-network home delivery pharmacy.
For information on available refills, you need to contact the pharmacy you use to get your medication filled.
If Express Scripts is your primary benefit plan, you can log in to check your order status and we’ll send you updates. To check your communication preferences, log in and go to Communication Preferences under Account.
Currently, only order processing information about your primary plan is available.